Humans in the loop are a feature, not a fallback

Every agent we ship has a way to hand the conversation to a person. For the course-advisor agent we built for Hướng Nghiệp Á Âu, that hand-off is a Telegram bot: an advisor can read along, step in, and hand back.

It is tempting to treat that button as an admission that the agent is not good enough. We think it is the opposite: it is what lets a business put an agent in front of real customers on day one.

What it changes

• The agent can be honest about what it does not know
• Advisors review real conversations instead of hypothetical ones
• The edge cases you find become the next round of improvements